Customer will pay for shipping as billed by Silk Road Traders, LLC. Orders are normally shipped via UPS ground.

All orders that are shipped via UPS are insured at no cost to the customer. If products arrive damaged by UPS during shipping,customer agrees to file a damage claim with UPS. Customer will arrange with UPS to pick up the packaging material and damaged products. Customer agrees to comply with all requests made by UPS.

Customer must notify Silk Road Traders within 24 hours of receiving a damaged product and agrees to comply with all requests made by Silk Road Traders. The customer must retain all packaging material and the product.

International shipping is taken care of on a per order basis. For more information, please contact us.